Director of Agency Operations
Core
Lead operational excellence and delivery frameworks for a European communications, engagement, and events agency serving governments, NGOs, and public institutions.
Role type
Senior IC Director of Operations
Builds
Scalable delivery models and high-performing agency operations for complex client programmes
Domain
Communications, stakeholder engagement, and events
Required skills
Senior leadership in agency/consulting environments, operational and commercial acumen, scalable operating model design, cross-functional programme management, stakeholder influence, resource planning, AI and automation adoption, workforce planning
Preferred skills
Experience with integrated delivery environments, passion for building high-performing teams, interest in innovation
Technologies
AI, automation tools
Responsibilities
Lead operational excellence across the integrated delivery organisation, drive quality and efficiency in complex programmes, strengthen delivery frameworks and governance, partner with senior leaders on risk and performance, improve collaboration across Events/Outreach/Production/Client Services, support resource planning and budget management, identify opportunities for AI and technology integration, future-proof agency capability through skills development
Seniority
Director, strategic leadership
