ServiceNow ITSM Process Integrator/Developer
Core
Design, build, and operate high-performance IT engines and implement ServiceNow ITSM/CMDB solutions for federal clients.
Role type
Senior IC ServiceNow ITSM Process Integrator/Developer
Builds
ServiceNow ITSM platforms, CMDBs, and integrations for federal government clients.
Domain
Federal IT services, IT Service Management (ITIL), Configuration Management Database (CMDB)
Required skills
ServiceNow platform administration, ITSM implementation, Discovery & Service Mapping, CSDM migration, JavaScript, REST/SOAP APIs, data governance, automated scripting, ITIL frameworks
Preferred skills
ServiceNow Certified Implementation Specialist (CIS) - ITSM
Technologies
ServiceNow, AWS, Flexera Data Platform, IRE (Intelligent Reconciliation Engine)
Responsibilities
Define and communicate vision/roadmap for CMDB products; elicit and validate requirements for ITSM products; design, configure, and implement ServiceNow ITSM platform; implement Discovery and Service Mapping for CMDB classes; migrate CMDB data from CSDM 3 to CSDM 5; maintain CMDB accuracy via automated scripts and IRE policies; develop dashboards and reports for monitoring and auditing; integrate CMDB with Hardware and Software Asset Management modules.
Seniority
Senior, hands-on IC
