Solutions Architect (Enterprise Platforms)
Core
Technical lead for a large-scale federal Contact Center Operations and Digital Modernization program, establishing technical vision and guiding enterprise architecture decisions.
Role type
Senior Enterprise Solution Architect (Federal/Contact Center)
Builds
Scalable, secure, and resilient technology solutions for federal contact center operations and digital modernization.
Domain
Federal government services, Contact Center Operations, Digital Modernization
Required skills
Enterprise architecture strategy, technical leadership, cloud-native architecture, API design, DevSecOps, federal security compliance, solution modernization
Preferred skills
AWS Solutions Architect certification, Salesforce Application/System/Technical Architect certification, CCaaS platform experience, AI-enabled customer engagement, Infrastructure as Code, FedRAMP environment experience, TOGAF/ITIL certification
Technologies
AWS, Salesforce, CCaaS platforms, Cloud-native frameworks, API gateways, DevSecOps tools
Responsibilities
Establish technical vision and enterprise architecture strategy; Lead, mentor, and develop architects and engineering teams; Partner with Program Managers and Government stakeholders to align solutions with mission objectives; Translate business requirements into scalable technical solutions; Lead design and evolution of enterprise architectures across cloud, applications, data, and integrations; Drive modernization initiatives through cloud-native and AI-enabled capabilities; Establish architecture governance and engineering standards; Evaluate emerging technologies and mitigate technical risks; Ensure compliance with federal security and privacy requirements; Serve as primary technical advisor to Government stakeholders.
Seniority
Senior, hands-on IC with leadership responsibilities
