Collector
Core
Assist customers with financial servicing needs via inbound and outbound contact, negotiating to resolve account matters and helping customers utilize company products.
Role type
Customer service collector
Builds
Account resolutions and customer financial product utilization
Domain
Financial services / Debt collection
Deliverable
client delivery
Required skills
Negotiation, multi-tool proficiency, goal achievement, regulatory compliance (FDCPA)
Preferred skills
Bilingual (Spanish), customer service/collections experience
Responsibilities
Listen to customer situations to determine product utilization, negotiate account resolutions, maintain customer and account documentation, collaborate with internal teams
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