Collections Specialist
Core
Assist customers with financial servicing needs, negotiate repayments, and resolve account matters via inbound/outbound contact and digital channels.
Role type
Collections Specialist
Builds
Loan repayment solutions and account resolution for existing OneMain customers
Domain
Financial services / Collections
Deliverable
client delivery
Required skills
Customer communication, goal achievement, multitasking, compliance adherence, documentation
Preferred skills
Customer service experience, collections experience, call center experience, Spanish language proficiency
Technologies
Web chat, text messaging, phone systems, multiple internal tools
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