Patient Access Schedule Agent, Partially Remote, M-F 2:00 PM-6:00 PM
Core
Front door for patients to secure access to the right care at the right time with the right provider by handling complex scheduling activities.
Role type
Patient Access Scheduling Agent
Builds
Patient appointment schedules across multiple providers, clinics, and campuses
Domain
Healthcare administration
Required skills
English speaking, reading, and writing; High school diploma
Preferred skills
Associate's degree in business or healthcare; Previous scheduling or phone customer service experience; Previous healthcare organization experience; Bilingual skills
Technologies
None stated
Responsibilities
Handle incoming phone calls from patients, families, and referring providers to schedule appointments; Make outbound calls to schedule appointments with specialists; Secure patient demographics, insurance information, and account guarantor details; Collect patient liabilities; Secure medical records from outside organizations; Schedule in-office procedures including room assignments; Prioritize visits to optimize staff and facility utilization
Seniority
Entry-level, non-management