Patient Services Liaison
Core
Primary point of contact for ambulatory pharmacy access and affordability services, ensuring patients receive timely medication therapy.
Role type
Patient Services Liaison (Pharmacy Access Specialist)
Builds
Patient access to high-cost retail and infusion therapies via internal health system pharmacy services
Domain
Healthcare / Retail Pharmacy / Patient Access
Required skills
Prior authorization processing, copay assistance program navigation, pharmacy dispensing software proficiency, electronic health records (EHR) management, stakeholder communication, process improvement identification
Preferred skills
Lead tech experience, Microsoft Office proficiency, quick system learning
Technologies
Pharmacy dispensing software, Electronic Health Records (EHR), Microsoft Office (Word, Excel)
Responsibilities
Process prior authorizations and secure patient assistance for high-cost prescriptions; coordinate communication between patients, providers, staff, pharmacy, and payers; educate providers and patients on internal pharmacy value; track activity and KPIs for quality improvement; support clinic operations and provide backup coverage.
Seniority
Individual Contributor, 1-3 years experience