Senior Strategic Accounts Specialist
Core
Manage day-to-day relationships and operational support for strategic veterinary accounts, ensuring accurate billing, order delivery, and issue resolution.
Role type
Senior Strategic Account Specialist (Customer Operations)
Builds
Customer service operations, billing accuracy, and order fulfillment for veterinary supply accounts
Domain
Healthcare distribution / Veterinary supply chain
Deliverable
client delivery | dashboards & analysis
Required skills
Customer service operations, order management, issue resolution, escalation handling, data analysis, CRM management, billing processes, Microsoft Office (Excel, Word, Outlook), conflict resolution
Preferred skills
CCXP certification, veterinary clinic experience, Associate's degree in business administration or operations
Technologies
Orbit CRM, MBX, COUPA, Microsoft Office
Responsibilities
Respond to high-volume phone, email, and fax inquiries regarding general requests and concerns; reconcile damaged or lost shipments and process product returns/credits; generate weekly reports and ad hoc requests; maintain customer contracts and ensure correct accounting/billing procedures; investigate customer issues and recommend solutions to management; onboard and train new associates on call intake and system procedures; maintain detailed interaction records in the CRM system.
Seniority
Senior, hands-on IC
