Gestionnaire de cas bilingue/Bilingual Caseworker, 1 unilingual
Core
Bilingual caseworker providing patient and healthcare professional support, managing funding access issues, compliance programs, and adverse event reporting for pharmaceutical and biotechnology programs in Canada.
Role type
Bilingual customer support caseworker
Builds
Patient support programs, funding access initiatives, and compliance reporting for pharma/biotech clients
Domain
Healthcare / Pharmaceutical / Biotechnology
Deliverable
client delivery
Required skills
Case management, adverse event reporting, data collection, clinical monitoring, database documentation, telephone support, problem solving, multitasking
Preferred skills
Medical/pharmaceutical field experience, budget management, leadership, presentation skills
Technologies
Microsoft Word, Excel, Outlook, automated warehouse operating system, program-specific databases
Responsibilities
Manage assigned projects and cases; provide telephone support for funding and access issues; administer case-management protocols including clinical monitoring and adverse event reporting; document activities in program databases; train new caseworkers; report adverse events to assigned units.
Seniority
Entry to Mid-level, hands-on IC
