Caseworker, Patient Support & Services
Core
Supports patient and provider reimbursement processes, case coordination, and access-related outcomes for Cencora's Innomar Strategies business in Canada.
Role type
Patient Support Caseworker
Builds
Patient support workflows and reimbursement services
Domain
Healthcare / Pharmaceutical commercialization
Deliverable
client delivery
Required skills
Reimbursement support, case coordination, claims support, customer operations, documentation management, stakeholder communication, process improvement
Preferred skills
Certification in reimbursement support, patient access, customer support, service management, CRM systems, process improvement
Responsibilities
Assists reimbursement processes to enable timely and accurate handling of coverage requests; Coordinates benefits documentation and case updates; Resolves routine reimbursement issues and workflow exceptions; Maintains accurate case records and system updates; Monitors reimbursement trends and escalation indicators; Works with internal and external stakeholders to align communications and support case resolution; Contributes to process improvements and operational readiness efforts.
