About the job
Core
Managing hotel front desk operations, guest check-in/out, reservations, room assignments, and handling customer inquiries/complaints for a hotel, serviced residence, or co-living facility.
Role type
Hotel Front Desk Operator
Builds
Guest check-in/out processes, room assignments, and daily front desk operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Hotel front desk operations, OTA/PMS system management, customer service, room and ancillary revenue management, housekeeping coordination, co-living/co-working space management, customer experience (CX) management, review and VOC analysis, service improvement
Preferred skills
3-star+ hotel front desk experience, serviced residence/co-living operations experience, online booking channel (OTA) experience, English speaking, Chinese or Japanese speaking