Customer Support Technician
Core
Performs standard Tier I procedures including wafer measurement, preventative maintenance, wet cleans, and kit management for semiconductor equipment.
Role type
Tier I Customer Support Technician (Semiconductor Equipment)
Builds
Semiconductor chip manufacturing equipment and displays
Domain
Semiconductor manufacturing / Materials science
Deliverable
physical/clinical work
Required skills
wafer measurement, preventative maintenance, wet cleaning, kit disassembly and rebuilding, basic diagnostics, use of test equipment, color distinction, lifting up to 35 lbs, working in tight spaces, climbing ladders, use of hand and power tools, clean room PPE compliance
Preferred skills
knowledge management systems usage, IP guidelines adherence, customer representation
Technologies
test equipment, hand tools, power tools, clean room PPE (coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, face shields)
Responsibilities
Perform wafer measurement and standard Tier I procedures; execute preventative maintenance and wet cleans independently; assist senior engineers with corrective maintenance; disassemble, clean, and rebuild kits; diagnose and resolve basic technical problems; represent the company to customers; comply with safety and clean room procedures
Seniority
Entry-level, hands-on IC