IND Lead Software Engineer
Core
Design, build, and support scalable solutions for a cloud-based, omni-channel customer experience platform (Contact Center) using AWS and modern contact center technologies.
Role type
Lead Software Engineer (Contact Center / Cloud)
Builds
Contact Center solutions, IVR/contact flows, routing logic, telephony integrations, APIs, microservices, and serverless solutions.
Domain
Insurance / Contact Center Technology / Cloud Computing
Deliverable
production ML models | product features
Required skills
Python, AWS (Lambda, API Gateway, DynamoDB, S3, IAM), Amazon Connect, CI/CD (Jenkins, AWS CodePipeline), Git, Agile/Scrum, Microservices, Serverless architectures
Preferred skills
AI-driven development practices, Event-driven architectures (Kafka, SNS/SQS), Observability tools (CloudWatch, Splunk), Infrastructure as Code (Terraform, CloudFormation), AWS certifications
Technologies
Amazon Connect, AWS, Lambda, DynamoDB, S3, API Gateway, Jenkins, Git, Jira, Kafka, CloudWatch, Splunk, Terraform, CloudFormation
Responsibilities
Develop and maintain Contact Center solutions within Amazon Connect; Support IVR/contact flow development, routing logic, and telephony integrations; Build and maintain APIs, microservices, and serverless solutions; Implement solutions using AWS services (IAM, Lambda, API Gateway, S3, DynamoDB, RDS); Leverage AI tools to accelerate development productivity and quality; Collaborate with Product Owners and Agile teams to deliver sprint commitments; Develop and maintain automated unit and integration tests.
Seniority
Lead, hands-on IC with team leadership
