Operations RMA Lead
Core
Lead the end-to-end Return Material Authorization (RMA) process for field returns, coordinating receiving, inspection, and planning to ensure efficient turnaround and disposition.
Role type
Senior operations lead (field returns/RMA)
Builds
Efficient field return processing workflows and status visibility tools
Domain
Semiconductor manufacturing operations and supply chain
Required skills
RMA process management, workflow coordination, data analysis with Excel, enterprise systems proficiency, process improvement, stakeholder communication, problem-solving
Preferred skills
Electronics manufacturing experience, supply chain expertise
Technologies
Microsoft Excel, enterprise systems, workflow trackers
Responsibilities
Coordinate movement of returned product through receiving, inspection, and planning; Drive prioritization of troubleshooting and rework activities; Develop and maintain tracking tools for field return status; Monitor progress against turnaround expectations and escalate delays; Identify recurring process issues and recommend improvements; Ensure products meet customer quality and reliability requirements
Seniority
Senior, hands-on IC