Technical Support Manager, LATAM - Mexico City
Core
Lead Technical Support and Digital Workplace operations across Latin America, serving as a trusted technology partner to regional business leaders and senior executives.
Role type
Senior IC Technical Support Manager (Regional)
Builds
Reliable, secure, and consistent workplace technology services across Mexico, Brazil, Chile, Colombia, Peru, and the Dominican Republic
Domain
Financial Services / Enterprise IT Support
Required skills
People leadership, business partnership, service management, vendor oversight, hands-on technology leadership, endpoint support, hardware/software troubleshooting, Microsoft 365, incident/problem/request/change/asset/knowledge management, ServiceNow
Preferred skills
Portuguese proficiency, experience supporting operations across multiple Latin American countries, financial services industry experience, project-delivery methods, organizational change, service transitions
Technologies
ServiceNow, Microsoft 365, endpoint support tools, hardware/software troubleshooting platforms
Responsibilities
Establish service standards, performance measures, escalation practices, and continuity plans; Lead and develop a geographically distributed team; Translate business priorities into support requirements and communicate service performance to senior stakeholders; Drive operational excellence through standardization, automation, and self-service; Manage regional service providers and the workplace technology asset lifecycle; Lead regional workplace technology initiatives and service transitions
Seniority
Senior, hands-on IC with people leadership
