Bilingual Customer Support Specialist - Overnights
Core
Handle customer orders, product inquiries, and account issues via phone, email, and chat to support business needs.
Role type
Bilingual customer support specialist
Builds
Customer relationships and order fulfillment
Domain
Logistics and industrial supply distribution
Deliverable
client delivery
Required skills
Problem-solving, active listening, bilingual communication (English/Spanish), website navigation
Preferred skills
Prior customer service experience
Responsibilities
Process customer orders, make product recommendations, handle account inquiries, answer product/pricing/shipping questions, build business relationships, help customers navigate the website
Seniority
Entry-level, trainable
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