Retail Club Membership Manager
Core
Oversee and drive the Bass Pro Shops and Cabela's CLUB credit program and customer experience culture throughout retail stores.
Role type
Retail program manager (loyalty)
Builds
Retail store operations and customer loyalty program execution
Domain
Retail / Outdoor recreation
Deliverable
product features
Required skills
Customer service, team leadership, training and coaching, data analysis, compliance management, recruitment and retention, multi-tasking, strategic planning
Preferred skills
Experience in sales or management, ability to work in fast-paced environments
Technologies
Electronic point of sale, inventory management systems, spreadsheets
Responsibilities
Promote CLUB cost savings programs and exclusive benefits to customers, train new outfitters on CLUB programs, analyze CLUB reporting metrics and develop corrective action plans, recruit and retain CLUB Outfitters, execute onsite and offsite CLUB events, serve as primary CLUB liaison to store leadership and outfitters
Seniority
Mid-level, hands-on IC