TMBC Boat Service Manager
Core
Manage daily operations, inventory, service, warranty, rigging, delivery, and parts activities for the Boat Service area in a Bass Pro Shops or Free-Standing Store.
Role type
Retail Boat Service Manager
Builds
Boat service and parts operations for retail customers
Domain
Retail / Marine Industry
Deliverable
product features
Required skills
Inventory control, Service and warranty management, Rigging, Delivery coordination, Parts management, Team supervision, Financial goal achievement, Customer service, Staff scheduling, Performance coaching
Preferred skills
Supervisory experience in Retail Boating or similar industry
Technologies
PC-based word processing, Spreadsheets, Electronic point of sale, Inventory management systems
Responsibilities
Schedule and assign service, rigging, and warranty work orders; Manage unit and parts inventories; Ensure timely warranty claim processing; Coordinate special events like Boat Shows; Coach and motivate associates; Resolve customer and associate issues
Seniority
Mid-level, hands-on IC