Patient Service Rep II
Core
Registers patients, creates initial electronic health records, verifies insurance and demographics, and manages patient financial responsibilities to ensure timely payment and compliance.
Role type
Patient Service Representative (Patient Access)
Builds
Patient registration workflows, accurate medical records, and financial responsibility statements
Domain
Healthcare / Revenue Cycle Management
Required skills
Patient registration, insurance verification, HIPAA compliance, financial counseling, appointment scheduling, data entry, customer service, Epic EHR proficiency
Preferred skills
CPR certification, Notary training, experience with patient liability estimation tools
Technologies
Epic, Microsoft Office, insurance verification tools, phone systems
Responsibilities
Create initial electronic health records and register patients; verify demographic and insurance information; collect co-pays and discuss financial obligations; schedule appointments and coordinate cancellations; answer phones and provide patient assistance; maintain compliance with regulations like HIPAA and EMTALA; assist with staff orientation and training.
Seniority
Individual Contributor, mid-level (2+ years experience)