Lead, Interpreter Scheduling
Core
Lead resource for the Deaf Professional Interpreter Services (DPIS) scheduling team, ensuring daily coverage of interpreting needs from 7am to 9pm and managing operations for the University of Rochester.
Role type
Senior operations lead for interpreter scheduling
Builds
Interpreting coverage and scheduling operations for clinical and academic settings
Domain
Healthcare and Education
Required skills
Scheduling operations, team supervision, performance management, system maintenance, stakeholder coordination, quality assurance, data reporting
Preferred skills
Medical terminology, surgical scheduling software, electronic medical records, customer relations, Microsoft Office Suite, Deaf culture, American Sign Language (ASL)
Technologies
Usked, Zoom, Microsoft Office Suite
Responsibilities
Assign interpreters based on priorities and availability; supervise DPIS schedulers, text line, and email inbox; maintain scheduling system and daily reports; coordinate with freelance agencies; manage staff training, recruitment, and performance evaluations; monitor customer satisfaction and service quality; oversee float/on-call systems; manage escalated complaints.
Seniority
Senior, hands-on IC with team leadership