Outpatient Access Rep III-Float
Core
Coordinates outpatient access activities, acts as a resource for clinic staff, and ensures accurate, efficient, and customer-friendly operations in a clinic setting.
Role type
Senior administrative operations specialist (outpatient access)
Builds
Clinic operational workflows and staff training programs
Domain
Healthcare administration / Outpatient clinic operations
Deliverable
dashboards & analysis
Required skills
Medical terminology, operational coordination, staff training, workflow design, policy development, customer service, data reconciliation, schedule management, problem solving
Preferred skills
Customer relations
Technologies
eRecord systems, enterprise metrics dashboards
Responsibilities
Coordinate activities of Outpatient Access employees and staff training; Monitor and ensure accurate, efficient completion of functions; Serve as front office eRecord superuser and workflow expert; Review dashboards for staff compliance and reconcile discrepancies; Handle complaints and act as front-line troubleshooter; Maintain clinic schedules and review management reports to improve patient flow.
Seniority
Mid-level, hands-on IC