Director, Digital Access and Capacity
Core
Leads enterprise digital access platforms to optimize patient scheduling, provider capacity, and operational access workflows in a health system.
Role type
Director, Digital Access and Capacity
Builds
Standardized, integrated digital access capabilities including Epic Cadence scheduling, eCheck-in, and referral workflows
Domain
Healthcare operations and digital health
Required skills
Healthcare operations management, Epic Cadence, scheduling workflow design, capacity optimization, change management, team leadership, performance metrics analysis
Preferred skills
Master's degree, Epic MyChart, digital front door capabilities
Technologies
Epic Cadence, MyChart
Responsibilities
Lead implementation and optimization of digital access initiatives; oversee enterprise-wide Demand-to-Capacity Alignment; define architecture for appointment booking and scheduling rules; establish and monitor access performance expectations; drive adoption of digital access tools; supervise a team of staff members; foster partnerships with clinical and operational leaders
Seniority
Director, strategic leadership with hands-on execution