Sr. Application Admin, ESO
Core
Functional administration and strategic support for the institution's Slate CRM environment, focusing on portals, workflows, forms, and user experiences for admissions and recruitment.
Role type
Senior CRM Application Administrator
Builds
Slate CRM applications, forms, workflows, portals, dashboards, and data integrations
Domain
Higher Education / CRM Systems
Required skills
Slate CRM administration, business process analysis, data governance, portal development, service ticket management, project collaboration
Preferred skills
Higher education or healthcare domain experience, supervisory experience, interface/networking knowledge, relational database technologies (Oracle, MySQL, MS SQL), authentication methods (Shibboleth, LDAP, Active Directory), cloud and on-premises application support, multi-tier application architecture, project management
Technologies
Slate, Oracle, MySQL, MS SQL, Shibboleth, LDAP, Active Directory
Responsibilities
Lead development and improvement of Slate applications, forms, workflows, and portals; Coordinate data exchanges and integrations between Slate and institutional systems; Configure and maintain CRM functionality including fields, rules, and datasets; Develop CRM resources like templates, queries, reports, and dashboards; Monitor, troubleshoot, and resolve service tickets related to Slate functionality; Partner with stakeholders to translate business needs into CRM solutions
Seniority
Senior, hands-on IC