Sr APPs Support Analyst
Core
Senior-level production support for Microsoft Dynamics 365 Finance & Operations (D365 F&O) within the International Order-to-Cash business process.
Role type
Senior IC applications support analyst
Builds
Stable operations for sales orders, customer management, inventory, fulfillment, Accounts Receivable, and D365 Commerce integrations
Domain
Enterprise Resource Planning (ERP) / Order-to-Cash
Required skills
Microsoft Dynamics 365 Finance & Operations, Order-to-Cash processes, Incident Management, ServiceNow, Root-cause analysis, Batch processing, Integration support, Troubleshooting, SLA Management
Preferred skills
Global manufacturing/supply chain support, Non-production environment issue reproduction, ERP integrations, D365 Commerce Scale Unit, ITIL methodologies, Digital transformation projects, Monitoring tools
Technologies
Microsoft Dynamics 365 Finance & Operations, ServiceNow, D365 Commerce
Responsibilities
Manage incident lifecycles from triage to closure, Perform root-cause analysis for recurring incidents, Monitor ticket queues and SLA compliance, Coordinate escalations with development and Microsoft support, Validate solutions with business stakeholders, Document issues for continuous improvement
Seniority
Senior, hands-on IC
