Workplace Experience Manager
Core
Design and implement workplace experience programs using data, technology, and design to drive employee engagement, retention, and productivity.
Role type
Senior IC Workplace Experience Manager
Builds
Employee experience programs, workplace amenities, and service delivery standards
Domain
Real estate services / Workplace management
Required skills
Cross-functional collaboration, data analysis (quantitative/qualitative), program implementation, stakeholder management, issue resolution, space readiness assessment, executive support
Preferred skills
Hospitality focus, positive attitude, emotional intelligence, adaptability
Technologies
Microsoft Office Suite, laptops, mobile devices, wireless technologies
Responsibilities
Partner with cross-functional teams to build client-specific workplace programs; implement experience guidelines and best practices; evaluate and enhance service delivery; develop tactical plans for workplace amenities; oversee site operations and policy implementation; provide high-touch support and troubleshoot site concerns; assess space readiness and identify maintenance needs; collect and share customer voice data; deliver on employee experience KPIs.
Seniority
Senior, hands-on IC
