Senior AI Data Engineer
Core
Design and ship fine-grained, contextually rich datasets powering Zendesk's customer-facing analytics application and internal support operations.
Role type
Senior AI Data Engineer
Builds
ELT pipelines, SQL-based data models, and scalable data assets for business reporting and analytics.
Domain
Customer Experience (CX) analytics, Cloud Data Engineering
Required skills
Data pipeline development, SQL data modeling, dbt, Python, Cloud columnar databases (Snowflake/BigQuery/Redshift), Performance testing, Capacity planning, Cost optimization
Preferred skills
AI-augmented engineering practices (agentic IDEs, prompt engineering), Apache Spark, Lean/6 Sigma principles, CRM analytics
Technologies
Snowflake, dbt, Airflow, Kafka, AWS, Kubernetes, Terraform, GitHub Actions, Looker
Responsibilities
Develop and maintain ELT pipelines for business reporting; Build and optimize SQL-based data models; Support AI-enabled operating model initiatives; Identify improvements in data delivery and system efficiency; Collaborate on scalable data model requirements; Contribute to technical vision and innovative data solutions
Seniority
Senior, hands-on IC