Licensed Customer Engagement Specialist (Bilingual)
Core
Licensed Customer Engagement Specialist who conducts high-volume outbound outreach to help customers navigate Accident & Health insurance options and support enrollment/retention.
Role type
Senior IC customer engagement specialist (outbound/inbound)
Builds
Customer enrollment and retention for Accident & Health insurance products
Domain
Insurance (Accident & Health)
Deliverable
client delivery
Required skills
Active Accident & Health Insurance License, Bilingual (Spanish/English), Outbound calling, Customer education, Compliance adherence, Data documentation
Preferred skills
Call center experience, Remote work experience, High-volume calling experience
Technologies
Approved dialing systems, Company CRM systems
Responsibilities
Conduct high-volume outbound outreach using approved dialing systems, Educate customers about insurance programs and benefits, Document customer interactions accurately, Support inbound customer calls, Escalate complex issues, Maintain compliance with privacy and regulatory requirements
Seniority
Individual Contributor