Field Service Engineer 3 - MR - San Antonio, TX
Core
Technical expert performing advanced troubleshooting, repair, installation, and maintenance of medical imaging equipment (modalities) while serving as the primary customer escalation point and driving service excellence.
Role type
Senior Field Service Engineer (Medical Imaging)
Builds
Operational uptime and reliability of designated medical imaging equipment for healthcare customers
Domain
Healthcare / Medical Imaging
Deliverable
physical/clinical work
Required skills
Advanced troubleshooting, repair of electromechanical/electronic equipment, installation and validation, customer escalation management, team leadership and coaching, commercial acumen, application training
Preferred skills
Proficiency in multiple modalities, experience with Web applications and Microsoft suite, knowledge of competitor trends
Technologies
Medical imaging modalities, Web applications, Microsoft suite
Responsibilities
Perform advanced troubleshooting and repair on assigned equipment; Lead communications with customers and serve as escalation point; Lead, instruct, and assist less experienced Field Engineers; Partner with commercial sales teams to support business growth and identify sales leads; Maintain customer service logs and manage cycle times; Apply corrective action plans for customer issues
Seniority
Senior, hands-on IC with leadership responsibilities