Service Delivery Specialist
Core
Coordinate field service engineer visits, monitor service activities, and resolve customer issues to ensure medical technology availability for patient care.
Role type
Service Delivery Specialist
Builds
Operational efficiency and timely resolution of service requests for healthcare equipment
Domain
Healthcare technology / Medical devices
Deliverable
dashboards & analysis
Required skills
Service coordination, issue resolution, report maintenance, multi-priority management, Excel proficiency
Preferred skills
Power BI, logistics operations
Responsibilities
Schedule Field Service Engineer visits, Monitor service activities and follow up on open issues, Support customers and help drive timely resolution of service-related inquiries, Work with different teams to resolve escalations, Maintain reports and track key service metrics, Support initiatives that improve service quality and operational efficiency
