Service Manager
Core
Manage maintenance facilities and field services engineering to perform preventive and remedial maintenance, repair, and refurbish sold or existing products on customers' sites.
Role type
Service Manager (Individual Contributor)
Builds
Maintenance and repair services for customers
Domain
Healthcare equipment maintenance and field services
Required skills
Services & Customer Service Management, technical discipline expertise, project management, problem analysis, regional product knowledge
Preferred skills
Interpersonal skills, hiring and developing talent, program execution
Responsibilities
Act as single point of contact for customer concerns, establish ongoing technical and business support, execute maintenance activities with some autonomy, provide informal guidance to new team members
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