Customer Operations & Order Management Specialist
Core
End-to-end customer liaison and order processing for customized printed orders, ensuring accurate fulfillment and communication for South African and Sub-Saharan African customers.
Role type
Customer Operations & Order Management Specialist
Builds
Customized printed orders and blank orders for customers in South Africa and Sub-Saharan Africa
Domain
Printing industry / Customer Operations
Deliverable
product features
Required skills
Order processing, Customer service, Sales administration, Microsoft Office 360, Sage 300, Data validation, Inventory coordination, Dispatch coordination, Financial account management, Forecasting
Responsibilities
Process and validate customized and blank printed orders; Manage customer inquiries and quotations; Coordinate with production, warehouse, and dispatch teams; Maintain order control and forecasting sheets; Process VAT documentation and customer account records.
Seniority
Mid-level, hands-on IC