Urgent Care Front Office Representative
Core
First point of contact for patients at urgent care clinics, managing check-in to check-out, scheduling, and administrative support.
Role type
Front Office Representative (Administrative Services)
Builds
Patient visit flow, appointment schedules, billing packages, and daily clinic operations
Domain
Healthcare / Urgent Care
Required skills
Multi-tasking, data entry, phone call handling, patient interaction, scheduling, insurance verification, vitals collection, basic medical terminology
Preferred skills
Medical office experience, electronic medical records knowledge, Spanish language proficiency
Technologies
Electronic medical records systems, billing software, scheduling platforms
Responsibilities
Receive and route incoming calls, verify patient demographics and insurance, collect co-pays and process billing, schedule appointments and diagnostic tests, file patient charts, escort patients to exam rooms and take vitals, reconcile daily charge tickets
Seniority
Entry-level, minimal supervision
