Urgent Care Front office Rep
Core
First point of contact for patients at an urgent care facility, managing check-in to check-out, scheduling, and administrative support.
Role type
Front office representative (administrative)
Builds
Patient visit flow, appointment schedules, billing documentation
Domain
Healthcare / Urgent Care
Required skills
Multi-tasking, data entry, phone call handling, patient interaction, scheduling, insurance verification, vitals collection, basic medical terminology
Preferred skills
Medical office experience, electronic medical records (EMR) knowledge, Spanish language proficiency
Responsibilities
Answer and route phone calls, verify patient demographics and insurance, collect co-pays, schedule appointments, file patient charts, escort patients to exam rooms, take vitals and history, reconcile charge tickets
Seniority
Entry-level, individual contributor