Customer Service Agent
Core
Deliver exceptional customer service to Miele consumers and business partners across phone, email, chat, and social media channels by resolving inquiries, troubleshooting appliance issues, and coordinating service appointments.
Role type
Customer Service Agent (Contact Center)
Builds
Positive customer experiences and efficient service resolution for Miele appliances
Domain
Home appliances / Consumer goods
Deliverable
client delivery
Required skills
Active listening, verbal communication, written communication, problem-solving, empathy, organization, data entry, multitasking
Preferred skills
Contact center experience, familiarity with in-home service environments, knowledge of consumer appliances, basic understanding of domestic activities (cooking, cleaning, laundry)
Responsibilities
Respond to inbound calls, emails, chats, and social media inquiries; troubleshoot appliance concerns and guide customers through care and use; assist with scheduling service appointments; document customer inquiries accurately; balance customer satisfaction with company policies; answer product and service questions; collaborate with internal teams and service partners
Seniority
Individual Contributor, entry to mid-level
