Communications Call Center Rep II
Core
Dispatch emergency response teams, provide after-hours answering service for clinics, page on-call physicians, and handle general information inquiries for VCU Health patients and staff.
Role type
Senior IC emergency communications dispatcher
Builds
Emergency response coordination, after-hours clinic support, and internal notification systems
Domain
Healthcare operations
Required skills
Emergency dispatch protocols, multi-channel communication, electronic medical record systems, emergency notification platforms, HIPAA compliance, crisis management
Preferred skills
EMD certification, EMT certification, Epic system proficiency, database management
Technologies
Epic, Spok Smart Console, Spok Smart Center Oracle Database
Responsibilities
Dispatch emergency response teams for medical and security incidents, manage after-hours answering service for ambulatory clinics, page physicians and staff via web-based schedules, provide general information and appointment verification to patients and staff, support the Service Response Center with ticket generation
Seniority
Mid-level, hands-on IC
