Optical Support Representative
Core
Respond to internal and external customer inquiries via phone and email, resolve technical issues regarding optical properties, and process orders.
Role type
Optical Support Representative (Customer Service & Technical Support)
Builds
Customer satisfaction and order fulfillment for optical products
Domain
Optical industry / Customer Service
Deliverable
client delivery
Required skills
Troubleshooting optical properties, Data entry accuracy, Order processing, Customer service, ERP system usage, Product recommendation
Preferred skills
Optical background, International customer service experience, ABO certification
Technologies
Oracle ERP, Microsoft Office (Outlook, Word, Excel)
Responsibilities
Answer inbound calls and emails regarding orders and product info, Troubleshoot technical optical issues via phone/video, Process orders and complaints in ERP, Collaborate with logistics and compliance teams, Create and maintain customer accounts, Analyze prescription and measurement data
Seniority
Entry-level, hands-on IC