Customer Service Representative - French and English
Core
Providing exceptional customer service, order management, and quoting support to dental professionals (orthodontists) for Ormco.
Role type
Customer Service Representative
Builds
Customer accounts, quotes, and order fulfillment for the orthodontic industry
Domain
Healthcare / Orthodontics
Deliverable
client delivery
Required skills
Customer service, order management, account administration, quote creation, multi-channel communication (phone, email, chat), complaint resolution, organizational skills, computer systems operation (Oracle, CRM, Excel)
Preferred skills
Dental industry experience, native French, fluent English (C1)
Responsibilities
Answering telephone calls, processing customer orders and requests, creating and administering quotes, opening and maintaining customer accounts, handling customer complaints, managing multiple communication channels
Seniority
Individual Contributor