Customer Service
Core
First-line supervisor of a customer service team handling complex issues, product launch communications, and sales campaign engagement.
Role type
Senior Customer Service Team Lead
Builds
Customer relationships and sales campaign engagement
Domain
Chemical industry customer support
Deliverable
client delivery
Required skills
Team supervision, CRM management, sales presentation, data analysis, report generation, unsupervised planning
Preferred skills
None stated
Technologies
Microsoft Office, CRM systems
Responsibilities
Supervise customer service team, develop customer contact plans, resolve complex customer queries, present to potential customers, monitor CRM usage, assign team schedules, prepare complex documents and reports
Seniority
Senior, hands-on IC with team leadership
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