Patient Service Representative - Urgent Care
Core
Front-desk professional managing patient intake, registration, scheduling, and billing operations in urgent care settings.
Role type
Patient Service Representative (Urgent Care)
Builds
Patient registration workflows, appointment schedules, and daily billing reconciliations
Domain
Healthcare / Urgent Care
Deliverable
product features
Required skills
Patient registration, appointment scheduling, insurance verification, payment processing, HIPAA compliance, data entry, phone etiquette, multi-tasking
Preferred skills
Previous PSR experience, medical terminology knowledge, EHR/Practice Management System proficiency, Associate Degree
Technologies
EHR, Practice Management Systems, Window-based office technology
Responsibilities
Greet and direct patients, manage patient flow and registration, answer phones and take messages, process insurance verifications and payments, schedule appointments and diagnostic tests, reconcile daily collections, perform clerical duties like faxing and filing
Seniority
Entry-level to Mid-level, hands-on IC