Patient Service Representative - Internal / Family Medicine
Core
Greets patients and families, manages registration and patient flow, handles billing and insurance verification, and schedules appointments in a family medicine setting.
Role type
Patient Service Representative (PSR)
Builds
Patient registration workflows, appointment schedules, and billing records
Domain
Healthcare / Family Medicine
Deliverable
product features
Required skills
Patient registration, appointment scheduling, insurance verification, billing and collections, data entry, phone etiquette, customer service
Preferred skills
Previous PSR experience, medical office terminology knowledge, EHR and Practice Management System experience
Technologies
EHR, Practice Management System, Standard Office Technology (Window based environment)
Responsibilities
Greet visitors and direct them appropriately; maintain efficient patient flow through registration; answer phones and take messages; process insurance verifications and update patient accounts; schedule appointments and diagnostic tests; collect payments and reconcile daily collections; perform clerical duties like faxing and filing.
Seniority
Entry-level to Mid-level, hands-on IC