Customer Service Representative
Core
Manage end-to-end Order-to-Cash processes including sales order entry, invoicing, consignment inventory, and customer service for medical device clients.
Role type
Senior Customer Service Representative (Order-to-Cash)
Builds
Accurate sales orders, invoices, and consignment inventory records for Stryker's medical device customers.
Domain
Medical Devices / Healthcare Supply Chain
Required skills
Order management, EDI transaction handling, consignment inventory management, CRM usage, invoice processing, customer complaint resolution, cross-functional collaboration, RMA/returns processing, transportation coordination
Preferred skills
Experience with medical device supply chain, knowledge of regulatory traceability factors, advanced Excel skills
Technologies
CRM systems, ERP systems, EDI platforms
Responsibilities
Manage sales orders via multiple channels (EDI, phone, mail), resolve order variances and credit notes, perform consignment inventory investigations, handle customer complaints and feedback, coordinate with Sales, Finance, and Supply Chain on pricing and invoicing discrepancies, manage returns and RMA processes, arrange special transportation services.
Seniority
Mid-level, hands-on IC