Lead Customer Service Representative
Core
Lead a team of customer service representatives at a convenience store, managing operations, sales, and facility maintenance.
Role type
Senior IC retail operations lead
Builds
Convenience store operations (fuel, retail, food service)
Domain
Retail / Convenience Store
Required skills
Team supervision, cash handling, inventory management, merchandising, safety compliance, staff training, shift scheduling
Preferred skills
Retail sales experience, high school diploma or GED, basic arithmetic proficiency
Technologies
Cash register, multi-function fuel console, lottery machines, money order machine, telecom transactions, computer keyboard
Responsibilities
Supervise customer service representatives and coach new employees, handle cash and sales controls including shift audits, maintain store cleanliness and facility condition, manage stock levels and vendor deliveries, monitor gasoline pricing strategy, report incidents and safety issues, complete daily store reports and end-of-shift functions
Seniority
Senior, hands-on IC
