Lead Customer Service Representative
Core
Lead a team of customer service representatives at a convenience store, managing operations, sales, and facility maintenance.
Role type
Lead Customer Service Representative (Retail Operations)
Builds
Convenience store operations, fuel sales, lottery transactions, and customer service experiences
Domain
Retail / Convenience Store
Deliverable
product features
Required skills
Team supervision, cash handling, inventory management, merchandising, facility maintenance, sales control, staff training, shift auditing
Preferred skills
Retail sales experience, high school diploma or GED, basic arithmetic proficiency
Technologies
Cash register, fuel console, lottery machines, money order machine, telecom transactions, computer keyboard
Responsibilities
Supervise customer service representatives and coach new employees, handle cash and sales transactions accurately, maintain store cleanliness and equipment, manage inventory and stock rotation, monitor gasoline pricing and sales controls, report incidents and discrepancies to management
Seniority
Individual Contributor, supervisory lead