Technical Customer Support (US Remote)
Core
Configure and support complex hardware and software systems for public safety customers, resolving critical issues via phone, email, and web portal.
Role type
Senior Technical Support Engineer (Public Safety)
Builds
Computer Aided Dispatch, Records Management Systems, Jail Management Systems, Mobile Data Computing
Domain
Public Safety / Emergency Services
Deliverable
client delivery
Required skills
Database administration (MS SQL Server), OS administration (MS Windows Server), Network troubleshooting, Root cause analysis, Customer relationship management, On-call rotation management
Preferred skills
PremierOne Application Suite expertise, F5 Load Balancer configuration, Fortigate firewall management, SQL query optimization
Technologies
MS SQL Server, MS Windows Server, MS Ops Manager, F5 Load Balancers, Fortigate firewalls
Responsibilities
Configure and maintain hardware/software in customer environments, Troubleshoot system-level software and networking issues, Collaborate with engineering groups to streamline workflows, Participate in rotational off-hours on-call schedule, Diagnose and resolve multifaceted software/hardware issues, Represent the organization in client engagements
Seniority
Senior, hands-on IC