Customer Service Operation Engineer (Field Engineer) - Indonesia
Core
Provide expert-level on-site and remote support, lead incident response and root cause analysis, and design automation solutions for mission-critical public safety and communication systems.
Role type
Senior Field Engineer (Public Safety & Mission Critical Systems)
Builds
Complex service and support solutions for customer networks
Domain
Public Safety, Mission Critical Operations, Land Mobile Radio (LMR), Cellular (GSM/LTE/5G), Cybersecurity
Required skills
Land Mobile Radio System expertise, Cybersecurity operations, Network/Security Operations Center (NOC/SOC) experience, Customer Support & Lifecycle Management, Scripting, Data Analytics, Incident Response, Root Cause Analysis
Preferred skills
ITIL v4 certification, Tetra system knowledge, Advanced GSM/LTE/5G technologies
Technologies
Tetra, GSM, LTE, 5G, LMR Systems, NOC/SOC tools
Responsibilities
Lead advanced incident response and root cause analysis, Design and implement value-added services and automation solutions, Act as primary technical interface and trusted advisor to customers, Lead small-scale projects for system upgrades and maintenance, Provide full-time on-site and remote support for complex deployed systems
Seniority
Senior, hands-on IC with leadership responsibilities