Commercial Services Representative I - Schedules Available: M - F 8:00 am - 4:30 pm M - F 11:30 am - 8:00 pm
Core
Handles commercial customer interactions via phone and email, providing support for banking products like Wire, ACH, and Treasury Management services.
Role type
Commercial Services Representative (Customer Support)
Builds
Customer service interactions and product support for commercial banking clients
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, telephone communication, data entry, problem solving, knowledge of banking products
Preferred skills
Commercial experience, knowledge of banking procedures
Responsibilities
Handle customer interactions professionally, explain products and policies, direct Treasury requests to specialists, enter customer information into database, track service requests in CRM, escalate issues when necessary, adhere to call center standards
Seniority
Entry-level to Junior
