Consumer Contact Center Professional I
Core
Handles telephone calls to answer customer questions, solve problems, and educate customers about bank products and services.
Role type
Entry-level customer service representative
Builds
Customer service interactions and self-service channel adoption
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
telephone communication, data entry, problem solving, product knowledge, policy adherence
Preferred skills
call center experience, cross-selling
Responsibilities
Handle customer calls professionally, provide accurate product information, resolve complex inquiries, enter customer data into systems, suggest cost-effective service channels, follow confidentiality policies.
Seniority
Entry-level, no supervisory responsibilities
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