Associate Resourcing Administrator
Core
Managing the resourcing, contracting, and on-boarding of a large community of examiners and moderators to ensure high-stakes qualifications are delivered on schedule.
Role type
Associate Resourcing Administrator
Builds
Exam marking and awarding services for over 1 million students in the UK and overseas
Domain
Education / Assessment
Required skills
Data analysis, demand forecasting, risk management, contract administration, stakeholder communication, multi-priority management
Preferred skills
Customer-facing experience, system proficiency, process improvement, resilience
Technologies
Spreadsheets, management information systems, email/telephony platforms
Responsibilities
Inviting and allocating suitably skilled examiners to meet assessment schedules; managing resourcing activity across multiple components using data to monitor demand and identify risks; providing administrative support and issue resolution for associates and internal stakeholders; contributing to contingency plans when resourcing levels are insufficient; managing team inboxes and phone calls to ensure high customer satisfaction.
Seniority
Associate, operational support