Customer Service Lead
Core
Supervise and direct front-end store operations to ensure financial best interests and maintain high customer service standards.
Role type
Front-end operations supervisor
Builds
Store front-end operations
Domain
Grocery retail
Deliverable
product features
Required skills
Transaction processing, perishable item management, staff training and scheduling, budget management, financial analysis, product knowledge, safety compliance
Preferred skills
Accounting/bookkeeping skills, computer proficiency, suggestive selling
Responsibilities
Accurately perform all transactions including cash, cards, and coupons; manage return-to-stock and perishable items; train and supervise staff to meet productivity levels; handle spoiled/damaged products; maintain clean and stocked departments; follow food safety and cleaning guidelines.
Seniority
Individual Contributor, supervisory level