Office of the Customer - Strategic Initiatives Lead (Hybrid)
Core
Strategic partner to senior leadership providing competitive intelligence, performance management, executive reporting, financial oversight, and AI roadmap governance.
Role type
Senior IC strategy & business performance lead
Builds
Executive dashboards, performance scorecards, AI roadmaps, and strategic investment recommendations
Domain
Banking / Financial Services / Strategy & Operations
Deliverable
dashboards & analysis
Required skills
Strategic thinking, Financial acumen, Executive communication, Analytical capabilities, Project management, Risk management
Preferred skills
SQL, Statistical software, Process improvement methodologies, Technical writing
Responsibilities
Research and synthesize market intelligence to assess competitive positioning; Develop and maintain performance scorecards and KPIs; Lead monthly business review processes; Establish and govern the organization's AI roadmap and use case prioritization; Prepare executive-level materials for strategic planning and reporting.
Seniority
Senior, hands-on IC
